Comfort Suites Innsbrook - Short Pump

3 of the main staff were excellent One was a front desk her name iI Think was Shawnee. She was a ninja multi tasked and ran circles around her co workers. At one point she had 2 buses of guests show up yet didn't make people wait. She had them taken care of within a few short minutes AND tended to the phone & other guests flowing in on a Friday night. Idk how she was doing it all & she was doing it right !! They lucky to have some of the staff they have there! Another lady who helped me out a few times I had some questions about the area & my room as well was Tasha (I think head of housekeeping ). She was so helpful and kind. To top it off The morning breakfast crew were so great. Usually free breakfasts aren't fresh and those staff ensured everything was fresh and they helped w anything I needed. I had a few issues because of the booking errors which were by no fault of the hotels. I had no car & nor much money to buy another room until the next day. They saw how anxious I was stressing what to do . I'm from Ct and was about ready to go back to airport and miss sons "parents weekend" at his college. But I was so confused and upset but the woman at the front desk was as helpful as she could be getting on phone w the booking and figuring it all out to best of her ability. Because of the efforts I ended up booking my whole stay here. . I had originally booked only 2 nights and was looking at an air b&b but then I decided to just stay here as they made me feel safe & at home. I also thought the breakfast was real good as were the rooms spacious w/pull out couches if needed and gym/pool / patios were always clean. I come down to visit my son in college and I'll def recommend this hotel to other parents. Last year I stayed in one really close to this one and I was grateful when I saw it was a diff hotel.

Pretty much liked everything. I really don't have a complaint. For a week's stay the price wasn't to bad.

The room was so spacious and very clean

I loved how clean it was and comfortable the beds were.

The room was clean, comfortable, and very reasonably priced. The hotel is less than 5 minutes off the interstate and has a 7-11 located directly across the street. I would DEFINITELY recommend and will return to this location next time I'm in the area!